Frequently asked questions
Am I allowed to make changes to the return requests?
It is advised that you do not make any changes to the return request without proper consideration. This is to avoid miscommunication between you and y...
Can I add more return item after a return request submission?
You can add return item to an existing return request under specific conditions. For example, if the customer initially lodged a return for one item a...
Can I edit the return method after return request submission?
You can edit the return method of a return order for an existing return request. For example, customer may have initially lodged an exchange but would...
Can I edit the shipping method after a return request submission?
You can edit the shipping method of a return order for an existing return request under specific conditions. For example, customer may have initially ...
How do I resend an email notification to a customer?
Within each of your return requests under 'Manage Returns', there is an email notification timeline displayed. Simply click on the 'resend notificatio...
Missing customs information for international returns
There are instances where your international customers are unable to proceed with their return request due to an error calculating rate for shipping. ...
Where can I locate a product’s variant ID?
You can easily locate the variant ID from your Shopify store. Here is what you can do: In your Shopify store, head over to ‘Products’ and look for the...
Why does my portal look distorted?
If your portal looks something like this, it's likely due to changes being made on your Shopify theme. You can follow these steps to get the portal b...