Am I allowed to make changes to the return requests?

It is advised that you do not make any changes to the return request without proper consideration. This is to avoid miscommunication between you and your customers. For example, a customer may have dropped off the parcel to be returned back to your warehouse, but it would cause complications if the request was abruptly rejected or changed mid-transit.

However, if you or your customer have made a genuine mistake on the return request updates, you can reach out to our team at support@postco.co for further assistance.

Alternatively, view the following articles for more information:

1. Add another return item after return submission

2. Update return request's return method

3. Edit return request's shipping method