Setting up exchanges
Overview
Our exchange flow offers a user-friendly experience that mimics a shopping journey. Customers can exchange their returned items either for a different...
Setting up same product and advanced exchanges
Same Product Exchange allows your customers to swap an item they've purchased for a different variant of the same product. This is particularly useful...
Exchanging an item of a higher value
Customers can now exchange for higher value products by simply paying the price difference of the returning item and new exchange item in the app. Thi...
Setting up instant exchange
Instant exchange offers customers a faster way to receive their exchanges so that they secure their desired items before it runs out of stock. In this...
Incentivising exchanges over refund with bonus credit
To encourage customers to choose an exchange over a refund, consider offering additional incentives. This not only boosts the likelihood of them optin...
Managing inventory for your exchanges
Clear communication about inventory levels is crucial to avoid disappointing your customers with out-of-stock items. With your Shopify inventory synce...