Getting started
Flex Return
Overview
Checkout+ is a consumer-paid returns model where customers can pay a small fee when checking out on your website to secure free returns later for the...
Setting up Checkout+
Checkout+ allows customers to pay a small fee at checkout to secure free returns later. This guide walks you through enabling Checkout+ on your store,...
Customizing Checkout+
In this article, we’ll walk through how to customise the Primary and Secondary Checkout+ buttons so they align with your store’s visual style. Her...
Excluding products or return methods from Checkout+
Checkout+ allows customers to pay a small fee at checkout to secure free returns later. In some cases, you may want to limit when Checkout+ is offere...
Displaying Checkout+ on your checkout page
Checkout+ lets customers pay a small fee during checkout to secure free returns later. Once enabled, shoppers can opt in for Checkout+ from the cart p...
What are the charges on the FlexReturn plan?
FlexReturn is a free subscription plan offering features equivalent to that of our Premium plan with the following prerequisites: Checkout+ must be a...
What happens when I process returns from markets without Checkout+?
Note: This article only applies to users on the PostCo FlexReturn plan. For further information on FlexReturn, please refer to this article . On the ...
General
Overview
PostCo empowers you to create a fully branded returns portal for your store. Our platform allows you to customise your return portal, implement busine...
Installing PostCo
Congratulations on installing PostCo ! Upon installation, get started by filling out your details on our onboarding page: Let's walk through each one...
Branding your returns portal
Branding your returns portal is essential in making sure that your customers feel like they are still within your store, instead of being redirected t...
Setting up the return settings
Understanding and configuring your return settings ensures a smooth and efficient return process for your customers. Here’s a detailed guide to help y...
Automating workflow with policy rules
Automating your returns workflow with policy rules can significantly streamline your returns management process. By setting up policy rules, you can a...
Connecting a carrier account
Efficiently managing returns starts with connecting your carrier accounts, allowing you to streamline the return process and offer flexible shipping o...
Onboarding checklist
Before you publish your returns portal onto your website, there are a few key steps to complete to ensure a smooth return experience for your customer...
Testing your setup with a return order
Before you go live with your returns portal, it's crucial to ensure that everything is functioning as expected. Running a test return order is a simpl...
Publishing your returns portal on your website
Once you've completed the setup process, the final step is to make your returns portal accessible to your customers by publishing it on your website. ...
