Understanding and configuring your return settings ensures a smooth and efficient return process for your customers. Here’s a detailed guide to help you set up your return policies in the PostCo dashboard. Access these settings under the Return Settings tab.

Define your return window to specify the number of days that your customers are eligible to submit a return request.

Note: The return window starts when the original order is marked as fulfilled in Shopify. Adding a few days of buffer helps account for the transit time to the customer, ensuring they have sufficient time to initiate a return request.

Customise your own set of return reasons and decide whether to require customers to upload an image and/or provide additional information for each reason. This helps you to understand the reasons behind each return item and gather necessary details to process them effectively.

Note: Image upload and extra note can be made mandatory or optional. Also, you can set up policy rules to define who should be paying for the return shipping fee.

The multi-returns per order option allows your customers to lodge a return for multiple items within a single order separately. This provides flexibility for customers who may need to return their items at different times.

Enabling this option allows your customers to keep their items. This is useful for low-value or damaged products, saving you the cost of labels and increasing customer satisfaction by providing quicker exchanges, store credit or refunds without requiring the item to be shipped back.

Automatically restock return item(s) into your Shopify inventory once the return is processed to maintain accurate inventory levels.

Automatically approve all return requests submitted by customers to save operational time.

Note: You can set up policy rules to disable auto-approval based on the return reason and return method, providing control over specific scenarios.

Specify the number of days to automatically archive reviewed return requests. This helps keeping your return dashboard organised and ensures outdated return requests are archived after a set period.

Set a default location for restocking returned items in your Shopify inventory. If you have auto-restock enabled, all returned items will be defaulted back to this location.

Store credit and refunds are issued automatically when you resolve a return request, making the process seamless and efficient. You can choose to refund your customers in one of three ways: with a gift card, a discount code, or a refund to the original payment method.

Shopify has now introduced new customer account, in which store credit is directly tied to your customer's account. This has make it easier for customers to accumulate their store credit amount and use it as a payment method at the checkout page!

This allows you to issue a gift card to the customer for the refund amount. The customer can then use this gift card for future purchases. Great way to encourage repeat business and customer loyalty!

Instead of a gift card, you can issue a discount code to the customer. The discount code can only be used once for any future purchases.

This involves refunding the customer directly to their original payment method.

View more about store credit and refunds here.

Our exchange flow is designed to provide a smooth and intuitive process or your customers, making their return process like a shopping experience. You can allow your customers to exchange either for a same product or a completely different product.

This allows your customers to exchange a returned item for a different variant of the same product, such as a different size or colour. For example, exchanging a Medium size dress for a Large size dress.

With advanced exchange, customers can exchange their returned item for any other product in your store, giving your customers more flexibility in choosing a replacement. You can exclude any collection(s) or product(s) that are ineligible for an exchange. For example, a sale collection or any products that on clearance.

View more about exchanges here.