Customising your own shipping method for your customers

Edited

Custom Shipping Method allows you to fully tailor the return process by providing your own shipping instructions and return labels. This is particularly useful when your preferred carrier isn't integrated with the platform.

By setting up a custom shipping method, you can ensure that your returns process is perfectly aligned with your policies, delivering a seamless and consistent experience for your customers.


Setting up custom shipping method

The fields are explained below:

  1. Title: This appears as the title name when the customer is selecting a shipping method.

  2. Badge Text: This text will appear as a badge above the shipping method title.

  3. Description: This text will appear as a subtitle under the shipping method title, providing your customers a quick overview of what to expect.

  4. Instructions: These instructions will serve as the packing and shipping instructions for your customers and will be sent out once the return request is approved.

  5. Requires Shipment Label: Enabling this option will prompt the retailer (you) to upload a shipping label during the review stage of the return request, which will be sent to the customer for printing.

Note: We strongly recommend connecting your carrier account to automate the return process. Nevertheless, if you need to activate a custom shipping method, please reach out to our support team or your account manager.

What your customers would see

This is how it would look like during the customer returns journey:

This is how the email notification would look like with your preset shipping instructions:

Frequently asked questions

  1. How does it look like if I am required to upload a return shipping label for my customers?

    After reviewing and approving the return request, you will be prompted to upload a return label. This label will then be sent to the customer along with your preset shipping instructions.

  1. Is uploading a return shipping label necessary?

    Depending on the carrier you choose, some will accept parcels with just the tracking number written on the package, eliminating the need for a printed label.