Automating labels by connecting your account with our integrated carrier partners

Connecting your carrier account directly to PostCo allows you to streamline the returns process. It automates the generation of return shipping labels, making it easier and more efficient for customers to return their items.

Additionally, you have the flexibility to charge customers for the return shipping, creating an opportunity to offset return costs and manage returns more effectively.

Submit your carrier account details here to start automating your label generation. Once your carrier account is successfully connected, our team will reach out to you.

You can monitor the status of all your connected carrier accounts in the PostCo dashboard under the Shipping Methods tab.

• Australia Post (eParcel only)

• Canada Post

• DHL Express

• DHL Return Connect

• DHL Retoure / Retoure International

• FedEx (printerless option available)

• Janio

• Mondial Relay

• Monta

• Royal Mail OBA (printerless option available)

• Seko

• Sendle

• UPS

• USPS (printerless option available)

Note: Carriers listed above are the popular options used by brands. If you do not see your preferred carrier on this list, please reach out to support@postco.co for more information.

Once a carrier account is successfully connected, customers will be able to select the shipping method during their return journey. They will be asked to validate their shipping address to ensure that the selected carrier is within coverage.

1. When is a return shipping label generated and sent to the customer?

   A return shipping label is generated and sent to your customer via email once the return request has been approved. You will be able to locate your customers' shipment information under the Manage Returns tab too (as shown below).

   

2. Can I charge a fixed return shipping fee for returns?

   Yes, you can charge a fixed shipping fee for returns, and the fees can be set based on different regions. Reach out to our support team for assistance with the setup.

3. How is the return shipping fee handled?

   By default, all return shipping fees will be deducted from the customer’s final refund amount. You can connect Stripe to directly receives your customers' payments.

4. I prefer not to have the return shipping fee deducted from the total refund amount. What are my options?

   If you prefer not to deduct the shipping fee from the total refund amount, you can connect your Stripe account to handle all customer payments directly, giving you more control over how fees are managed.

5. Can I customise the shipping title, description, and badge?

   Yes. Below is a reference of where the shipping title, description, and badge will be displayed to your customers. Reach out to our support team for assistance with the setup.